Charity ‘swamped’ with calls

Thursday, 11 May 2017

Charity ‘swamped’ with calls thumbnailSamantha Boswell, New manager at Citizens Advice in Coleraine

THE new manager of a Coleraine-based charity has revealed how support services are being expanded to cope with increasing demands.
Samantha Boswell, who took over at the helm of Citizens Advice Causeway earlier this year, said her staff and volunteers were "swamped" with pleas for help.
Benefit and debt issues are the main causes of concern with a growing number of cash-strapped families being referred to food banks.
Mum-of-two Samantha, who grew up in Coleraine, said: "This has never been part of our role until recently but if we carry out a benefits check and the client is under the breadline we can make a referral. It's shocking but we have people coming into our office just for food vouchers.
“There is still a stigma attached to food banks but they provide a brilliant service. More and more people are using them; not just the unemployed and but working families with children and mortgages to pay, as well as single parents, like nurses, who are literally struggling to put food on the table."


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